Terms of service

1. Who you are contracting with

FormHam is a trading name of a sole trader based in the United Kingdom—not a limited company. In these terms “we” and “us” mean FormHam, and “you” means the person or organisation holding the account. Contact: tgf@xpose.online.

These terms apply from the moment you start using the service. Where we handle enquiries submitted through your forms, our data processing agreement also applies and, on any question about that data, takes precedence over this page.

2. What the service does

We receive submissions from forms on your website, store them, notify the people you nominate, forward them to any webhook or integration you configure, and check on a schedule that the forms on your pages can still submit at all. You get a dashboard, a delivery log for every notification, retention and erasure controls, and an export whenever you want one.

Accounts are opened by us rather than through self-serve signup, and setup is done by hand. Some capabilities—file uploads and SMS or WhatsApp notifications among them—are gated and are not part of what you are buying unless we have said in writing that they are enabled for you.

3. Your responsibilities

• You decide what your forms collect. You are responsible for having a lawful basis for collecting it, and for telling your visitors what happens to it—your privacy notice, not ours, is the one they read.
• Keep your credentials and API tokens to yourself. Anything done with your token is done as you. Tokens can be revoked from the dashboard at any time.
• Do not use the service to send unsolicited bulk mail, to collect data you have no right to collect, or in a way that breaks the law or the terms of the platforms we depend on.
• Keep your billing details current.

4. Fees

Current prices are on the pricing page; the plan and figures agreed with you are what govern your account. Subscriptions are billed in advance. Setup is a one-off charge per site, currently from £150, and is payable before the subscription starts.

There is no free plan. 14-day trial on any paid plan. No card, no auto-charge — we set it up with you.

We will give at least 30 days' notice by email before increasing the price of an existing subscription, and you may cancel before the increase takes effect. Fees exclude any tax that applies.

5. Cancelling

You can cancel at any time and the service runs to the end of the period you have paid for. We do not refund part-months. Export everything you want before you go: submissions and mailing lists come out as CSV from the dashboard whenever you like, and API tokens and webhooks let you pull data out continuously without asking us.

We may suspend or close an account for non-payment, or for use that breaks section 3. Except where the law requires immediate action, we will tell you first and give you a reasonable chance to put it right.

6. What happens to your data when you leave

Closing an account does not itself erase its data: the retention rules described in the privacy policy keep running, so submissions are anonymised or deleted on the same schedule they always were. If you want everything gone sooner, ask us and we will erase it. Take your export before you go.

7. Availability

We do not offer a contractual uptime guarantee, and you should not read one into anything on the marketing site. What we do offer is specific and testable: submissions are written to storage before any notification is attempted, so a failed email is a failed email and not a lost enquiry; each delivery attempt is logged with its outcome and can be resent once the cause is fixed; and where the edge buffer is in front of your endpoint, a submission that arrives while our origin is down is held and replayed rather than dropped.

Parts of the service depend on third parties—email delivery, CDN, bot scoring, payment processing. We are not able to guarantee their availability, and an outage at one of them is not a breach of these terms.

8. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss, and our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid us in that period.

The service is provided as it stands. We do not warrant that it will be uninterrupted or free of defects, and monitoring reduces the chance that a broken form goes unnoticed rather than removing it.

9. Changes to these terms

We may change these terms. For a material change affecting an active account we will give at least 30 days' notice by email, and if the change does not suit you, you may cancel before it takes effect. The date at the top of this page always reflects the current version.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.